Every proposal you put in front of a prospect to pitch an idea you believe will help them should include a Problem Page that recaps the challenges (and opportunities) they told you about during your initial meeting. These problems and opportunities are the basis for the ideas you’re about to present. A vital component of […]
There are opportunities for you to help your customers and prospects (and earn yourself a profit) by helping them with the things they need before and after sales you’re trying to make to them. During a brainstorm session with a client who needed ideas for generating additional revenue for her business, I made the suggestion […]
Despite what all the courses and seminars and books and apps and expensive systems say — you cannot manage time. The phrase “time marches on” has been around for a long, long time because it’s true. You can’t slow it down — even Daylight Savings Time is a wash. For every “fall back” when you […]
When a problem seems to big to solve, just break it into smaller bits and it will be easier to deal with. Like a piece of mosaic, each individual piece becomes a part of a much larger picture. If you can break your big challenge into smaller, compartmentalized parts they will appear less intimidating and […]
There is a quote most frequently attributed to Albert Einstein that states… “Not everything that can be counted counts and not everything that counts can be counted” While crediting Einstein with that saying is up for debate, its meaning is not. When you decide to measure your results, make certain that you’re measuring what matters. […]
What you focus on is what you work on. What you focus on will be the results you reap. If you focus on the exciting and positive opportunities around you, you will have exciting and positive things to work on. If you online focus on the negative events and people in the world, then it’s […]
As advanced as automated website chat bots get, they are a poor substitute for human interaction. Do bots have their place? Probably — but it isn’t in the customer service industry. Have you ever had an amazing customer service interaction with a bot that was programmed to help you? At most it was “satisfactory” — […]