You’ve heard phrases like “strong as an ox”, “slept like a log”, and “cool as a cucumber” all your life. What you may not remember from your school days is that these wonderfully descriptive phrases are called similes. A simile is figure of speech that uses the words “like” or “as” to make a direct […]
You could wait for approval, funding, experience, permission, buy-in, blessings, team members, diploma, domain name, logo, website, business cards, new clothes, new car, or a haircut — or you could go ahead without it. Seth Godin calls it “waiting to be picked”. It’s when you’re waiting to be chosen by somebody you perceive to be […]
Empty toilet paper roll, empty printer paper tray, Empty Keurig® coffee brewer water reservoir. A candy wrapper on the floor, a full kitchen trash bag that needs replaced, a dirty spoon in the sink. When you see something that needs addressed (large or small) do you address it or avoid it? I believe that the […]
Ever had a customer service person quote you their “company policy” when you were trying to get the company to help you with a problem? Do you think those policies were originally put in place to specifically prevent the company from helping their customers? Sometimes it feels that way, doesn’t it? What is your personal […]
When a customer reaches out to you with a question, how long does it take you to get back to them with an answer? Is it closer to 3 or 4 hours or 3 or 4 minutes? Sometimes winning a new project comes down to who gets back to the customer first. Will it be […]
Do you have a problem when people tell you “no”? You might consider it a “No problem” (a problem with the word no), but I can tell you it’s really no problem (the absence of any problem at all). I published a post over at BigYellowSticky.com today saying that if you were still excited about […]
You know those little penny trays on the checkout counter near the register at your local convenience store or gas station? They are usually a specially-made plastic tray or a homemade tray made from a repurposed cardboard tray or jar lid, but there is almost always a sign next to it written in black Sharpie […]