I heard you. You didn’t realize it, but I heard you talking about your customers — and what I heard wasn’t good. I’m the customer who was standing next in the checkout line, or I was the customer standing in the next aisle over while you spoke to your co-worker, or I was walking into […]
When other salespeople complain about not being able to get a return call or email from a prospect, I can’t relate. When a salesperson doesn’t understand why a lead won’t schedule a meeting with them (or keeps calling to cancel), I don’t understand why they think it’s such a mystery. The reason these things are […]
This article is for the clock-punchers. The folks who rent out their knowledge and experience in exchange for an hourly rate or annual salary. This includes the folks who take on part-time work to supplement their own side hustle or solopreneur business. While you may not ultimately have the responsibilities of an owner, you can […]
Did your customer really cancel their contract with you or did they simply miss your renewal notice? The other day I was preparing my tax paperwork for an appointment with my accountant. As I searched for business receipts, I was unable to find one for MailerLite, the email marketing tool I use for sending out […]
Some days you just need a boost to your spirits. A recent project may have taken a bad turn, or perhaps you didn’t get that client business you were hoping for, maybe you are struggling with some inner sadness and self-doubt. It happens to everyone — especially creative thinkers with above average empathic skills who […]
My friend Chuck and I always have the best conversations. Sometimes we agree, sometimes we don’t. Sometimes we pick the opposite viewpoint simple to be contrary and test the conviction of the other person. You might find that argumentative, we find it entertaining and enlightening — and sometimes we manage to create an entirely new […]
You may already know that I believe professionals in every business category should develop a heroic personal brand of their own. But what good is a hero if they aren’t featured in an exciting storyline? Sure, Batman looks like a bad-ass but it’s not until we witness a storyline in which he faces adversity and […]