Empty toilet paper roll, empty printer paper tray, Empty Keurig® coffee brewer water reservoir. A candy wrapper on the floor, a full kitchen trash bag that needs replaced, a dirty spoon in the sink. When you see something that needs addressed (large or small) do you address it or avoid it? I believe that the […]
Ever had a customer service person quote you their “company policy” when you were trying to get the company to help you with a problem? Do you think those policies were originally put in place to specifically prevent the company from helping their customers? Sometimes it feels that way, doesn’t it? What is your personal […]
When a customer reaches out to you with a question, how long does it take you to get back to them with an answer? Is it closer to 3 or 4 hours or 3 or 4 minutes? Sometimes winning a new project comes down to who gets back to the customer first. Will it be […]
Do you have a problem when people tell you “no”? You might consider it a “No problem” (a problem with the word no), but I can tell you it’s really no problem (the absence of any problem at all). I published a post over at BigYellowSticky.com today saying that if you were still excited about […]
I heard you. You didn’t realize it, but I heard you talking about your customers — and what I heard wasn’t good. I’m the customer who was standing next in the checkout line, or I was the customer standing in the next aisle over while you spoke to your co-worker, or I was walking into […]
When other salespeople complain about not being able to get a return call or email from a prospect, I can’t relate. When a salesperson doesn’t understand why a lead won’t schedule a meeting with them (or keeps calling to cancel), I don’t understand why they think it’s such a mystery. The reason these things are […]
This article is for the clock-punchers. The folks who rent out their knowledge and experience in exchange for an hourly rate or annual salary. This includes the folks who take on part-time work to supplement their own side hustle or solopreneur business. While you may not ultimately have the responsibilities of an owner, you can […]