You might think you’re in the insurance business. Or you might think you’re in the advertising business. Perhaps you think you’re in the auto repair business. Maybe you believe you’re in the food service business. No matter what business you think you’re in — you’re probably wrong. You’re actually in the “help customers solve problems” […]
One of the first professional pieces of advice I received when beginning my career in sales was from best selling author and sales trainer Jeffrey Gitomer way back when he was promoting his very first book “The Sales Bible“. One of Jeffrey’s first stories he told from the front of the room ended with the […]
Hey! It’s my birthday today and I’m really excited to announce the birth of a new business project on the same day as my own birth. Over the past year I’ve become a little obsessed with the idea of owning a classic street vendor hot dog cart — the shiny silver kind you see in […]
If you know me well, you know I love me some Hawaiian shirts and rum-filled tiki cocktails, so I was extremely excited when my friends at Huli Huli Tiki Lounge invited me to be a guest bartender during their Sippin’ Santa event on Tuesday, December 15th from 5-8pm in Powell, Ohio! I’ll be behind the […]
Many people live their lives trying to find success by predicting what waits unseen just around the bend. A big problem with that strategy is that you can’t see around corners, and in attempting to do so you’ll strain your eyes, give yourself major migraine headaches, and you will completely miss all the opportunities right […]
I’ve witnessed many pitches and proposal where a salesperson is trying to get a prospect to buy into an idea or concept in order to close a deal and reach their sales goal. I have witnessed far fewer of those pitches and proposals where the salesperson is presenting an idea or concept that will significantly […]
I’ve written multiple articles about how company policies favor the company that wrote them and not-so-much for their customer, but official corporate policies don’t just hobble the ability for a company to earn customer loyalty externally — they are also handcuffing creativity internally. Is your company policy handcuffing creativity and punishing people who are pushing […]