The tallest mountains have the greatest views. The sharpest thorns protect the prettiest flowers. The softest voice whispers the most mysterious secrets. The toughest teachers taught the most valuable lessons. No matter the metaphor, my point is that the toughest challenges bring the greatest rewards. We all have those monster goals we want to achieve […]
One of the problem solving exercises I use in live workshops helps participants to find positive elements and sparks of inspiration they can use even when they are forced to work on a project they may not feel is the best choice. This exercise is also used to help people understand and respect different viewpoints, […]
Family is sacred, right? Would you allow another person to harm your mother or your sister? Would you let your father or your brother be killed in the street before your very eyes? Why does it seems so difficult for many people in the world to feel that sort of kinship for their fellow man? […]
What do you know about the kinds of prospects your best customers are trying to attract? You know who your best customers are. You speak to a few of them everyday. You may have even created a customer persona to define the general interests, habits, and demographic profile of the people who are likely to […]
Just because you can do everything on your own doesn’t mean that you have to do everything on your own. You’re managing and prioritizing and executing so many tasks throughout the day that it’s almost the same as juggling fire. It looks really cool, you have to be really talented and experienced to do it, […]
Sometimes you might get frustrated with a client because you had to ask the same question multiple times. There are several reasons this might happen — among them might be that the client may not have responded to your query at all, perhaps they misunderstood the question, or maybe their response was unclear or undefined. […]
How comfortable are customers when doing business with you? How do they feel about the service you provide? Are you as comfortable to work with as a favorite pair of sneakers? We all have a favorite pair of kicks that we refuse to part with. We feel more comfortable wearing them than even going barefoot. […]