I was recently watching a series on Netflix called The Spy. It’s based on the life of Israeli spy Eli Cohen and it’s a riveting, suspenseful series — but this post is about a quote within the movie that I found particularly interesting about plans and making mistakes. The following line is uttered by Eli’s […]
A friend of mine recently reached out on LinkedIn and told me that after a long career working inside a single company as a business development manager, their position was being eliminated. With more than 25 years of experience in coaching salespeople, one of the options they were considering was launching their own consultancy as […]
I hear a lot of people complaining that they haven’t reached the heights they feel that they deserve. They don’t have the title they want, they’re not getting paid what they want, they don’t have the social partner that they want. They want to level-up, but they don’t want to pony-up what it takes to […]
You may have noticed I’m trying something new this year — publishing a new article every. single. day. I’m not new to blogging. I started publicly posting my thoughts and ideas around 20 years ago when a “blog” was more commonly referred to as a “web log”. The first couple years of those posts have […]
Businesses are always trying to find tips for connecting with their customers better. Techniques for building rapport. Tricks for winning customer loyalty. If you’re working at one of these companies, I have some Good News and some Bad News for you… The Bad News You can’t trick your way to getting a customer’s loyalty. You […]
Some organizations seem to forget the value potential of a ringing phone. Especially on the days it’s ringing off the hook. The more a phone rings from caller after caller with little or no breaks between those calls, the more of an intrusion some companies (or at least some of their employees) perceive a ringing […]
Even though you can start new projects and develop new habits any time during the year, January has sort of become the de facto National Holiday for New Beginnings. It’s as if during all 365 days of the previous year you were using an Etch A Sketch to record every single thing you did and […]