When a prospective client sends out a Request For Proposal (RFP) they are collecting bids from you and your competitors so they can compare them against each other. The assumed rules for an RFP is that all the companies submitting a proposal are using the same project specs, but just because everybody else is playing […]
Identifying a problem within a system or process can be a valuable observation. It can lead to increased productivity, increased company profits, and happier more loyal customers. Notice that I said it can lead to those positive outcomes — there is no guarantee that it will. Once a problem has been identified, there is a […]
If your company delivers poor service, terrible service, or simply didn’t deliver whatever level of service was expected by your customer, you will likely hear a complaint — either in-person, on the phone, via email, or in an online review (or all of the above). As a company that is (hopefully) interested in delivering excellent […]
Super Action League member Lee Hills created this nifty “VanBot” to help people choose the best style camper van suited to their intended use (weekend warrior couples vs. off-the-grid camping family, etc.). Lee’s VanBot has humor, personality, and delivers real value for people researching camper vans. Any auto dealership that sells vans could have built […]
One of the great ideas I’ve run across online is something called #VEDA. Twice each year Amy Schmittauer of SavvySexySocial.com takes ownership of an internet meme called #VEDA — which stands for Video Every Day in August (or April …hence the twice-each-year…). While Amy didn’t personally create this month-long challenge to motivate individuals to commit […]
I recently participated in an hour-long brainstorm session with Ron McDaniel, leader of the Micro Mag Publishing community. We bounced around ideas for local publishers on the topics of non-traditional revenue generation, selling ideas (versus selling advertising), sponsorship opportunities, featured content ideas, how to stay motivated, and a myriad of other topics (until I ran […]
You’ve heard of PSAs, right? Public Service Announcements? This is a PSI — a Public Service Innovation from Don The Idea Guy. For months they told us it was coming They told us this new technology was going to make our credit card transactions more secure when purchasing at retail stores. I’m talking about the […]