Sometimes you might get frustrated with a client because you had to ask the same question multiple times. There are several reasons this might happen — among them might be that the client may not have responded to your query at all, perhaps they misunderstood the question, or maybe their response was unclear or undefined. […]
How comfortable are customers when doing business with you? How do they feel about the service you provide? Are you as comfortable to work with as a favorite pair of sneakers? We all have a favorite pair of kicks that we refuse to part with. We feel more comfortable wearing them than even going barefoot. […]
Beginning in the 19th century, a hat tip (or the act of “tipping the hat”) was a common on-verbal greeting between friends while out walking or at social events. Typically two men (female hat tips were rare) would lift brim of their hats to greet each other rather than exchange words. In the late 1990s […]
Once you’ve found some people to help (prospects) and assured them that there is value in meeting with you (so you won’t waste their time), it is time to schedule a Client Discovery Session. — a meeting where you’ll actually uncover some areas where your talents, skills, and resources overlap an opportunity to help your […]
Volunteer to work on the weird projects. Jump at the chance to take lead on a boring project. Step up and say you’ll pull together some research or be the main presenter at an executive meeting to deliver a report. Raise your hand and raise your profile and your perceived value within your company and […]
When a customer reaches out to you with a question, how long does it take you to get back to them with an answer? Is it closer to 3 or 4 hours or 3 or 4 minutes? Sometimes winning a new project comes down to who gets back to the customer first. Will it be […]
I heard you. You didn’t realize it, but I heard you talking about your customers — and what I heard wasn’t good. I’m the customer who was standing next in the checkout line, or I was the customer standing in the next aisle over while you spoke to your co-worker, or I was walking into […]