Too many salespeople seem think they’re job is to go into an appointment with a prospect and sell them something (anything!), when in reality their job is to simply help the customer buy what they need. Too many salespeople apparently think that if they keep talking and talking and talking that they will eventually wear […]
Just like you, I get a ton of emails and phone calls and LinkedIn messages from complete strangers reaching out to me for the very first time and asking me to do something for them — usually to return a phone call (or email) to entertain a pitch for their services, give them information about […]
Joan Jett may not give a damn about her bad reputation, but you better. With so many online resources like search engines, business rating sites, and social media platforms to reference prior to ever meeting someone face-to-face, your reputation enters the room long time before your physical body actually does. One bad review that tarnishes […]
There is a term in architecture called a Folly which refers to a building that is primarily constructed to decorative, but through its appearance suggest some other purpose. For instance, there is a folly in Dunmore Scotland designed to be a botanical hot house whose purpose is to grow fruits, vegetables, and ornamental plants requiring […]
Inspiration may drive creativity — but you still have to steer. Creative drive come from a lot of places… random inspiration, focused brainstorming, personal and professional goals, etc. but creative drive doesn’t realize its fullest potential useless you’re steering it in a productive direction. If you have creative drive, but you’re not behind the wheel […]
Businesses are always trying to find tips for connecting with their customers better. Techniques for building rapport. Tricks for winning customer loyalty. If you’re working at one of these companies, I have some Good News and some Bad News for you… The Bad News You can’t trick your way to getting a customer’s loyalty. You […]
Some organizations seem to forget the value potential of a ringing phone. Especially on the days it’s ringing off the hook. The more a phone rings from caller after caller with little or no breaks between those calls, the more of an intrusion some companies (or at least some of their employees) perceive a ringing […]