Ever had a customer service person quote you their “company policy” when you were trying to get the company to help you with a problem? Do you think those policies were originally put in place to specifically prevent the company from helping their customers? Sometimes it feels that way, doesn’t it? What is your personal […]
It doesn’t matter how much you tell someone what you’re going to do or how much you argue with another person about how your theories about a project concept is worth a million bucks. It’s your actions and the results you get that will prove your point. In a boxing match it’s not the fighter […]
There is a reason you have smoke detectors in your house and not fire detectors. The smoke is the early warning sign that a fire is likely to occur (or be present). There are other signs that you’ve learned to recognize in your life that have saved you pain, frustration, and regret… If you see […]
Most of the world has been spending a little extra time at home these days. Some are spending that extra time in front of the television watching too much Tiger King. Some are spending their time drinking more alcohol than they normally would. And some are spending investing that extra time to learn a new […]
When a customer reaches out to you with a question, how long does it take you to get back to them with an answer? Is it closer to 3 or 4 hours or 3 or 4 minutes? Sometimes winning a new project comes down to who gets back to the customer first. Will it be […]
There is an old story that says ostriches bury their heads in the sand as a way to hide from predators. The thinking is that ostriches are rather stupid birds, so if they can’t see the thing that’s after them they must be safe. The cliche “burying your head in the sand” came to mean […]
Do you have a problem when people tell you “no”? You might consider it a “No problem” (a problem with the word no), but I can tell you it’s really no problem (the absence of any problem at all). I published a post over at BigYellowSticky.com today saying that if you were still excited about […]