Businesses are always trying to find tips for connecting with their customers better. Techniques for building rapport. Tricks for winning customer loyalty. If you’re working at one of these companies, I have some Good News and some Bad News for you… The Bad News You can’t trick your way to getting a customer’s loyalty. You […]
Some organizations seem to forget the value potential of a ringing phone. Especially on the days it’s ringing off the hook. The more a phone rings from caller after caller with little or no breaks between those calls, the more of an intrusion some companies (or at least some of their employees) perceive a ringing […]
Even though you can start new projects and develop new habits any time during the year, January has sort of become the de facto National Holiday for New Beginnings. It’s as if during all 365 days of the previous year you were using an Etch A Sketch to record every single thing you did and […]
Do you know why you made certain choices today? You made decisions all day long… From the coffee or juice you had this morning, to the route you took to work, to what you ate for lunch, to whether or not you stopped at the gym on your way home, to what you watched (or […]
Don’t get me wrong, I love coming up with an idea that makes someone say “Wow! So, that’s why they call you The Idea Guy…” but truth be told, I think I’m at the top of my Idea Guy game when I can share a concept that gets the other person thinking more creatively. When […]
When a prospective client sends out a Request For Proposal (RFP) they are collecting bids from you and your competitors so they can compare them against each other. The assumed rules for an RFP is that all the companies submitting a proposal are using the same project specs, but just because everybody else is playing […]
A few years ago I began choosing a set of three words to help me focus on my personal growth and goals for the coming year. It’s a concept I first heard about from my friend (and sales guru extraordinaire) Anthony Iannarino who has been doing this since 2013, who in turn heard about via […]